You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.
On the website—
- At the top right, click either Account or Hi, [Your Name]
- Click Your Orders
- Click View order detail on the relevant order
- Click Manage Order, then Cancel my order
On the app—
- Tap the 3 stacked horizontal lines in the upper left-hand corner
- Tap Your Orders
- Select the order you want to cancel
- On the order page, scroll down to Manage order
- Tap Cancel this order
When you cancel an order during the shopping or delivery processes, you may be charged a cancellation fee of up to $15. To cancel after shopping has begun, reach out to Instacart Customer Experience by selecting Contact Us at the bottom of any article.